Loan Support Specialist

The Loan Support Specialist provides administrative and operational support to the loan department, ensuring the accuracy and efficiency of loan processing, servicing, and compliance. This role involves working closely with loan staff, title companies, insurance providers, and other financial professionals to manage documentation and facilitate the loan lifecycle from application to closing.

The position requires strong attention to detail, organizational skills, and the ability to communicate effectively with both internal teams and customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Mortgage & Commercial Escrow Analysis.

• Monitor and process payments for escrowed insurance and taxes.
• Loan Document Filing.
• Maintain various spreadsheets and follow up with Loan Officers, Title Companies, and Insurance Companies.
• Order Appraisals, Title Work, etc., for loans in process.
• Review incoming appraisals.
• Filing and maintaining UCCs.
• Receive and sort incoming Loan Department mail.
• Mail daily loan statements.
• Process paid loans and update records.
• Scan documents to the Image System.
• Maintain and update loan records in the bank’s system, ensuring completeness and accuracy.
• Process loan payments, advances, and payoffs.
• Verify and organize loan documentation, including credit reports, income statements, and collateral records.
• Assist with audits, reporting, and compliance reviews.
• Coordinate with other departments to facilitate smooth loan operations.
• Follow up with customers regarding missing or incomplete documents.
• Assist in the preparation of reports for management and regulatory agencies.

Required Skills and Competencies:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies:
• Strong attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Ability to prioritize tasks and manage time efficiently.
• Knowledge of loan processing procedures or willingness to learn.
• Strong problem-solving skills and adaptability.
• Proficiency in Microsoft Office Suite and other banking software.
• High level of confidentiality when handling sensitive customer information.
• Ability to work both independently and as part of a team.
• Familiarity with banking regulations and compliance requirements.
• Professional and positive representation of the bank.

Education/Experience:

• High school diploma or GED required; Associate’s degree in finance, business, or a related field is a plus.
• 1-2 years of experience in banking, loan processing, or a similar support role preferred.
• Strong PC and data entry skills.
• Ability to learn quickly in a fast-paced environment.

Certificates and Licenses:

• No certifications required.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to remain in a stationary position 50% of the time
• Needs to occasionally move about inside the office to access file cabinets, office machinery, ect.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information.
• The ability to observe details at close range (within a few feet of the observer).
• Moves boxes weighing up to 25 pounds across office for various needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EOE Statement: Farmers & Merchants Bank & Trust is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, genetic information, pregnancy, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Banking: 1 year (Preferred)
• Loan processing: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18