Personal Banker I

Job Summary: Responsible for building strong customer relationships by providing financial guidance and offering banking products and services tailored to individual needs. They assist clients with opening and managing accounts, processing transactions, and identifying opportunities for cross-selling banking solutions such as loans and credit cards.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Stays up to date with all banking regulations as it relates to personal banking responsibilities.

· Reviews and updates policies and procedures for the personal banking area.

· Assist with product development.

· Assist with resolving problems and completing work.

· With a good understanding of bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. (Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in referrals.)

· Prepares and compiles new customer application and information to open all types of accounts including: savings, checking, certificate of deposit, IRA’s, safe deposit, business and trust.

· Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.

· Responds to customer requests regarding account inquiries.

· Promotes and cross-sells other bank products and services as appropriate to customer requirements.

· Generates new business to assist in meeting establishment profitability goals. Apply leadership skills to oversee and execute projects, contributing to the team’s operational success and efficiency.

· Demonstrate flexibility with occasional travel (less than 15%) to participate in training and professional development opportunities.

· Support workplace banking initiatives by attending events, assisting with account setup, and engaging employees, while ensuring a positive representation of the bank.

· Actively participate in community organizations and clubs to enhance the bank's presence and foster relationships.

· Cultivate referrals through proactive relationship-building, resulting in sales opportunities that drive the bank’s growth.

Supervisory Responsibilities:

· This job has no supervisory responsibilities.

Performance Factors:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies:

• High Level of confidentiality.
• Ability for high level of accuracy and detail.
• Ability to prioritize workload and manage responsibilities.
• Knowledge of compliance with banking regulations.
• Proficient knowledge of Bank software programs, Microsoft, Office, and office systems.
• Represents the bank in a professional and positive manner.
• Maintains an acceptable attendance record as outlined in the employee handbook
• Complete required training courses

Education/Experience:

• High School diploma or equivalent.
• 1-2 years banking experience.
• 1-2 years of customer service experience.
• Ability to learn quickly in a fast-paced environment
• PC and keyboard skills
• High level of energy and positive can and will attitude

Certificates and Licenses:

No certifications needed.

*Attend/complete assigned bank training

Customer Service:

Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to Farmers & Merchants Bank & Trust and understands how his/her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of Farmers & Merchants Bank & Trust.

Communication Skills:

Written – Individual writes clearly and concisely with little need for editing (includes spelling and grammar). Oral – Expresses self in speech as to be clearly and completely understood; adheres to FMBT Telephone Standards; supports a favorable environment for open communication: addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers. Listens – Is attentive and transmits correct information to appropriate people; accepts constructive feedback. Own the outcome of internal and external communications.

Language:

Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

Math:

Ability to calculate figures, add and subtract checks and cash and perform basic calculations such as interest.

Critical Thinking/Reasoning:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and assist in the solving of customer questions and/or concerns.

Computer:

To perform this job successfully, an individual should have advanced knowledge of Windows and Microsoft Office Software (Outlook, Excel and Word), and advanced keyboarding and ten-key skills.

Problem Solving:

The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.

Attention to Detail:

Perform daily tasks carefully, accurately, and in accordance with specific instructions. Work ethics and standard should be consistent with work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.

Ethics:

The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Specific vision abilities required by this job include close vision. While performing the duties of this Job the employee is regularly required to stand. The employee is frequently required to talk, hear and lift up to 25 pounds. The employee is occasionally required to walk, climb stairs, bend and kneel.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Marinette, WI 54143: Relocate before starting work (Required)

Work Location: In person