Floating Bank Teller 2

Operate a teller station that includes an assigned cash drawer and coin locker. This includes the ability to perform a variety of banking transactions, cross sell bank products, provide exemplary customer service, refer customers to the appropriate area(s) when needed, follow bank policies and procedures, protect bank assets, balance cash drawer daily, and maintain accurate records.

Essential Duties and Responsibilities: The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

• Customer Relations – Greeting customers in a friendly and professional manner
• Provide accurate and timely customer service.
• Perform customer banking transactions and ability to see and cross-selling Bank products.
• Receive checks and cash for deposit to savings, checking accounts or loan payments. Verifies deposit amounts, examines checks for endorsement and negotiability.
• Cashes checks and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals to determine their negotiability.
• Balancing cash drawer daily.
• Maintain drawer balance.
• Assist in maintaining security through a) verification of identification of customers and documents b) complying with all Federal, State and Bank procedures and guidelines c) safekeeping of Bank assets.
• Keep informed of new and current Bank products and services and other information (bank hours, facility issues) of interest to customers.
• Stay current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
• Answer customer inquiries and provide information in accordance with bank policies.
• Hear, Act and Own/Resolve bank product or service concerns to ensure customer(s) satisfaction: consulting with bank partners, supervisor, or leadership team when necessary.
• Responding to inquiries, providing product or service information and ensuring that customers receive the best possible service.
• Performing other duties as assigned or requested.
• Act as the first line of defense against potential fraud by adhering to established security procedures and identifying suspicious activity.
• Actively represent the bank in community organizations and events to enhance visibility and foster local connections.
• Manage high-volume cash transactions with accuracy and efficiency, leveraging experience as a vault teller for operational excellence.
• Apply leadership skills to oversee and execute projects, contributing to the team’s operational success and efficiency.
• Demonstrate flexibility with occasional travel (less than 15%) to participate in training and professional development opportunities.

Required Skills and Competencies:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies:

• Ability to provide exceptional customer service to all customers. Use of customer name, thanking for relationship, asking pertinent questions
• High Level of Confidentiality.
• Ability for high level of accuracy and detail.
• Ability to prioritize workload and manage responsibilities.
• Knowledge of compliance with banking regulations.
• Proficient knowledge of Bank software programs, Microsoft, Office, and office systems.
• Represents the bank in a professional and positive manner.
• Maintains an acceptable attendance record as outlined in the employee handbook
• Complete required training courses

Education/Experience:

• High School diploma or equivalent.
• 2-3 years of teller or cash handling.
• 2-3 years of customer service experience.
• Ability to learn quickly in a fast-paced environment
• PC and keyboard skills
• High level of energy and positive can and will attitude

Certificates and Licenses:

No certifications needed.

Summary

As a Floating Teller 2, you will be integral to delivering exceptional customer service and facilitating financial transactions in a banking environment. Reporting to the branch manager, your core skills in cash handling, basic math, and customer service will ensure accurate processing of deposits and withdrawals. Your premium skills in fraud prevention and financial sales will enhance customer relationships and contribute to the bank's success. Additionally, your proficiency in financial software and organizational skills will support efficient operations. Join our team to make a positive impact on our customers' banking experiences.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Marinette, WI 54143: Relocate before starting work (Required)

Work Location: In person