What are the responsibilities and job description for the Virtual Teller position at Farmers National Bank?
SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible
- Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience
- Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed
- Perform end-of-day balancing of transactions
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank’s referral program, and utilizes any applicable technology and/or programs to effectively show results
- Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
- Operate and balance a terminal and cash drawer daily
- Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
- Accept checks for cashing in accordance to FNB check handling procedures
- Participate and successfully complete all required training courses
- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Motivation to make outbound sales calls to current and prospective clients
- Flexibility with work schedules to accommodate staffing requirements in order to service needs
- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
- Must be able to work in a team environment, in a positive manner, with coworkers and the public
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete all other duties as assigned
EDUCATION AND/OR EXPERIENCE:
- High School diploma or General Education degree (GED)
- Proven cash handling experience
- Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
- Customer service and/or sales experience at any level
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
Education
Required- High School or better
Skills
Preferred- Sales Experience
- Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
