What are the responsibilities and job description for the Customer Service Representative position at Farmers State Bank?
Job Description
The Teller role at Farmers State Bank involves delivering top-notch customer service and efficiently processing financial transactions. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Duties and Responsibilities
- Provide excellent customer service by answering questions, resolving issues, and making recommendations on bank products and services.
- Process financial transactions, including deposits, withdrawals, and transfers, using discretion and following established guidelines.
- Respond to customer inquiries via phone, email, or in-person, providing accurate information and solutions.
- Sell banking products, such as money orders, cashier's checks, and cash advances.
- Manage cash drawers, balance ATM machines, and maintain vault cash.
- Collaborate with colleagues to achieve business objectives and provide support during peak periods.
Requirements and Qualifications
- High school diploma or equivalent required; relevant experience preferred.
- Excellent communication and interpersonal skills.
- Able to work accurately and efficiently in a fast-paced environment.
- Familiarity with banking products and services, as well as regulatory requirements.
