What are the responsibilities and job description for the Frontline Banking Associate position at Farmers State Bank?
Key Responsibilities
- Foster Positive Interactions: Respond promptly to customer inquiries via phone, Banno forms, and chat messages, consistently projecting a friendly and professional image.
- Proactive Issue Resolution: Research and resolve customer and internal inquiries in a timely manner, utilizing effective communication skills to address concerns.
- Product and Service Information: Provide accurate and concise information about Farmers State Bank's products and services, empowering customers to make informed decisions.
- Collaboration and Transfer: Seamlessly transfer maintenance forms and/or telephone calls to the appropriate individuals/departments as needed, ensuring efficient issue resolution.
