What are the responsibilities and job description for the Teller position at Farmers State Bank?
Job Title: Teller
Reports to: Branch Management
Summary: As a Teller, you will provide exceptional customer service by processing transactions, answering questions, and referring customers to other departments. You will also serve as a resource to other tellers and have operational authority within defined limits.
Key Responsibilities:
Requirements:
Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer.
Reports to: Branch Management
Summary: As a Teller, you will provide exceptional customer service by processing transactions, answering questions, and referring customers to other departments. You will also serve as a resource to other tellers and have operational authority within defined limits.
Key Responsibilities:
- Serve customers at the teller window, processing various transactions using your judgment within established guidelines.
- Meet with customers to counsel them on bank products and services, highlighting benefits and features.
- Stay up-to-date on regulatory requirements, security changes, and physical security protocols to protect yourself and the branch.
- Prepare forms for opening and closing accounts, including checking, savings, CDs, and savings bonds, and verify new customers' identification.
- Participate in FSB's Customer Acquisition and Growth program and perform duties aligned with the program.
- Handle telephone inquiries from customers and other bank personnel, providing product information and referrals to other departments.
- Sell money orders, cashier's checks, and cash advances.
- Process transactions from the night drop or mail and send receipts to customers.
- Order funds for businesses, coin, and bills, as well as foreign currency.
- Balance the cash drawer, ATM machine, and vault cash.
- Maintain ledger accounts daily or as needed.
- Recognize customer needs and refer them to the appropriate department.
Requirements:
- High School Education or equivalent.
- Excellent customer service skills, both phone and face-to-face.
- Ability to work within defined parameters and make decisions using provided guidelines.
- Knowledge of bank products and services, as well as regulatory requirements related to cashing checks and other deposit/loan payment transactions.
Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. This position requires regular use of a computer.
