Manager - Catering + Events

The Catering Event Manager is responsible for actively selling and servicing corporate catering events and servicing corporate groups, wedding and social events at Farmhouse Inn and Hotel Les Mars. Servicing of events includes menu planning, agenda setting, and hotel event services. The Catering Event Manager will oversee each event from the pre-event through post-event phase of the program. In addition, the Catering Event Manager will be responsible for servicing and coordinating logistics for all Marketing and Internal Programming events taking place on Property. Responsibilities also fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.

JOB RESPONSIBILITIES:

• Handling the contracting and planning of event inquiries for the Corporate Catering market segment.
• Solicit new and existing accounts to meet and exceed individual quarterly and annual Sales Upsell booking goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Manages the logistics and operations for all onsite events, room blocks and internal Hotel programming and Marketing events such as, but not limited to, Banquet Event Orders, billing, tastings, and planning site inspections.
• Maximizes revenue by selling and/or upselling all facets of the hotel including room rental, food and beverage, and other revenue generating opportunities.
• Acts as a liaison between Hotel departments and customer throughout the event process (pre-event, event, post-event).
• Detailing of meetings and events based on client specifications, including space requirements, times, equipment, menus, décor, staffing, etc.
• Communicates effectively with the operational departments to ensure a seamless experience for the client.
• Generates contracts if applicable, prepares appropriate paperwork, including banquet event orders (BEOs), coordinates with the appropriate operational departments, resolves any issues, complaints, or problems during the event process to ensure a quality product delivery and customer satisfaction.
• Executes and supports the administrative aspects of booked business (proposals, contracts, resumes, customer correspondence).
• Conducts site inspections to showcase Hotel and close business on behalf of remote Sales Team.
• Facilitates and attends various meetings as necessary including Banquet Event Order meeting, room block pick-up and weekly Operations meeting.

REQUIRED SKILLS:

• Previous experience in a luxury hotel or environment along with servicing small to large scale events.
• Proven track record of building and maintaining business relationships that result in meeting or exceeding Sales Upsell booking goals.
• Ability to think clearly, quickly and strategically to make concise decisions.
• Ability to work well under pressure and meet tight deadlines.
• Excellent organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Knowledge of local market trends and industry best practices.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Customer service-oriented with a desire to create memorable guest experiences.
• Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends as needed.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.