Fitness Manager

ABOUT US

Our mission at Union Fitness (UF) is to serve our clients with passion and integrity. What we love to do is empower our members to be stronger and healthier. We believe that it’s our duty to hold ourselves and our clients to a higher standard. We practice what we preach and uphold the values that make Union Fitness the community it is – Education – Passion – Integrity – Community.

ABOUT THE POSITION

The Fitness Manager oversees all aspects of daily gym operations, ensuring exceptional member experience, a positive work environment, and the financial success of the club.

ESSENTIAL JOB FUNCTIONS:

• Manage the daily operations of the fitness center
• Recruit, hire, train and develop a high-performing staff
• Schedule and supervise staff, ensuring excellent customer service in line with Union Fitness policies and guidelines
• Address employee and member concerns and assist with conflict resolution
• Conduct gym tours for prospective members
• Handle member requests, issues and questions promptly and professionally
• Manage inventory, ordering supplies within the club’s budget
• Track key metrics and report weekly, monthly and annually
• Lead staff meetings in collaboration with the Business & Development Manager to discuss employee development, class schedules, programming, membership growth strategies, and event planning
• Attend management meetings to review financial performance, budget needs, marketing strategies and event planning
• Plan, coordinate, and attend events outside of normal Union Fitness business hours
• Analyze trends to identify and capitalize on growth opportunities
• Collaborate with the Marketing team to coordinate advertising across social media platforms and other agencies
• Confirm and manage trainer schedules and client bookings
• Provide training, mentorship and ongoing support to staff, including coaches and employees
• Compile trainer payroll on a bi-weekly basis
• Provide personal training services to 4-5 clients weekly
• Teach 3-4 classes per week
• Identify, improve, and implement processes and procedures to enhance operational efficiency, member satisfaction, and staff performance.

OTHER JOB FUNCTIONS:

• Greet all members at the front desk in a friendly but professional manner using their names
• Give tours and provide information to potential members
• Process new membership applications
• Be knowledgeable of membership and class options available
• Sell members on upgraded memberships when applicable
• Answer emails
• Assist members with equipment setup and safety as needed
• Check members into Mindbody system accurately
• Answer phone calls in a friendly and professional manner and assist callers with a variety of issues
• Restock towels, keep locker rooms clean
• Organize yoga mats and put gym equipment away
• Ensure members follow the dress code
• Ensure members are always following safety protocol
• Open and close the facility at the scheduled time
• Perform other duties as assigned; this is not an all-inclusive descriptive list
• Manage all staff at the facility

MINIMUM QUALIFICATIONS:

• Bachelor’s degree (B.A) from a four-year college or university
• Proficient in Microsoft Office Suite or similar word processing applications, Social Media programs and MindBody scheduling software
• Knowledge of the operation of standard office equipment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to solve problems and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong organizational and communications skills, and the ability to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of the organization.
• Ability to calculate discounts, interest, commissions, proportions, and percentages
• Knowledge of clerical and administrative procedures and systems such as document control and record keeping
• Knowledge of principles and practices of basic office management
• CPR/AED certification required
• Previous management experience

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.