What are the responsibilities and job description for the Receptionist position at Farouk Systems Inc?
The Receptionist will be responsible for providing exceptional customer service to callers, visitors and employees by greeting and directing callers and visitors in a professional and friendly manner.
Duties & Responsibilities:
• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Retrieve messages from general voice mail box and forward to appropriate personnel.
• Answer questions about the company and provide callers with address, directions and other information as necessary.
• Greets all visitors courteously, determines nature of business and announces visitors to appropriate personnel.
• Maintain visitor sign in sheet and print and provide visitor badges to all visitors.
• Maintain employee sign in sheets and sign employees in and out throughout the day as they enter and leave the facility.
• Manage and maintain conference room calendar and reserve conference rooms for personnel upon request.
• Create and prepare FedEx and UPS shipments upon request, and track and confirm deliveries as needed.
• Ensure the reception area remains neat and tidy.
• Assist with miscellaneous projects as needed.
• Other duties as assigned.
Education & Experience:
• High school diploma or equivalent required.
• 2 years of receptionist experience required.
• Administrative support and/or customer service experience a plus.
• Prior experience using a multi-line telephone system a plus.
• Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).
• Bilingual (English/Spanish) required.
Skills & Abilities:
• Ability to communicate effectively, both verbally and in writing.
• Exceptional customer service and interpersonal skills.
• Ability to interact with others in a professional and efficient manner.
• Ability to resolve conflicts in a calm and professional manner.
• Professional ability to handle confidential information.
• Ability to multi-task efficiently in a fast-paced environment.
• Must be a self-starter with the ability to work independently with limited supervision.
• Must be able to sit for extended periods of time, up to 8 hours per day.
• Ability to sit, stand, bend, stoop and reach.
• Ability to occasionally lift, move and carry items up to 30 pounds in weight.
