Clinical Support Specialist

Job purpose

The purpose of this position is to greet, introduce, and begin to engage the patients in the clinical setting while escorting them to their patient room. This person will take vitals and a brief health history to prepare the physician for the patient visit. As the first clinical contact for the patient in the clinic, this person should provide excellent customer service and make the patients feel comfortable and confident in our facility.

Duties and responsibilities

Patient Information Collection

· Obtains patient vitals (minimum 3), reason for visit, and medication list/allergies

· Enters/updates patient information in EMR.

· Creates new encounter for patient visit and places chart outside of patient room.

Room Cleanliness

· Wipes down room with sanitizing cloth between each patient.

· Places any used instruments in cleaning solution after use.

Cleaning and Restocking

· Scrubs and soaks all instruments in appropriate cleaning solution.

· Dries instruments on clean towel.

· Stocks instruments in correct exam rooms.

· Maintains enough clean instruments throughout the day for both clinics.

· Ensures each exam room has appropriate levels of supplies to properly care for patients.

Other Duties

· Supports staff in retrieving voicemails and sending to appropriate locations for efficient responses.

· Restocks paperwork for patient procedures in each exam room.

· Scans documents from scan baskets into appropriate EMR locations

· Travel to other locations to support clinics when necessary.

· Performs other duties as assigned.

Qualifications

Required

· High school education or G.E.D. equivalent

· Previous experience with computer applications

· Previous customer service experience

Preferred

· Possess the tact to deal effectively with patients, physicians and other employees in the practice.

· Possess a knowledge of office procedures and office equipment as well medical terminology.

· Possess strong oral and written communication skills.

Schedule

Monday – Friday 8:30 am – 5:00 pm

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Farragut, TN 37934 (Required)

Ability to Relocate:

• Farragut, TN 37934: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16