Restaurant Manager

Job Summary:
The Floor Manager at Fasano is responsible for overseeing the daily operations of the restaurant floor, ensuring a seamless and exceptional dining experience for all guests. This position demands an individual who is a natural leader, detail-oriented, and capable of working in a fast-paced, high-end restaurant environment. The Floor Manager will oversee staff, manage customer relations, and ensure that the highest standards of service are maintained at all times.

Key Responsibilities:

• Guest Experience Management:

  • Ensure guests receive exceptional service from the moment they arrive until they leave.
  • Address guest inquiries, concerns, and complaints in a professional, timely, and empathetic manner.
  • Maintain a calm, approachable demeanor in all situations, ensuring guest satisfaction.
  • Regularly check tables to ensure guests are satisfied with their food, drinks, and overall experience.

• Staff Supervision and Training:

  • Supervise, mentor, and motivate front-of-house staff, including servers, hosts, and bussers.
  • Train new employees on restaurant policies, procedures, and the expected level of service.
  • Maintain a productive and positive working environment, promoting teamwork and collaboration.
  • Create and manage staff schedules to ensure proper staffing levels for shifts.

• Operations and Floor Management:

  • Oversee the flow of service, ensuring efficient seating arrangements, timely food delivery, and smooth operations.
  • Coordinate with kitchen staff to ensure orders are executed to the restaurant's standards.
  • Monitor restaurant cleanliness and ensure that all areas are maintained according to hygiene and safety regulations.
  • Manage reservations and walk-ins, ensuring an optimal seating arrangement for the best guest experience.

• Quality Control:

  • Ensure all food and beverages meet the restaurant's high standards of quality and presentation.
  • Conduct regular checks on the dining room, bar area, and bathrooms to ensure cleanliness and comfort.
  • Handle and resolve any issues with guest orders or service, ensuring minimal disruption to the dining experience.

• Financial and Administrative Duties:

  • Assist in the preparation of daily reports, tracking sales, tips, inventory levels, and staff performance.
  • Assist with opening and closing procedures, including cash handling and financial reporting.
  • Monitor and control labor costs to stay within budget guidelines.

• Health and Safety Compliance:

  • Ensure adherence to all local health, safety, and sanitation regulations.
  • Regularly inspect the restaurant for any safety hazards, implementing corrective measures as necessary.

• Communication and Coordination:

  • Maintain open communication with the kitchen, bar, and management to ensure efficient operations.
  • Report directly to the General Manager or Operations Manager about any challenges or opportunities for improvement.

• Event and Special Occasion Coordination:

  • Help coordinate special events, private dining experiences, and large parties to ensure smooth operations and memorable guest experiences.

Qualifications:

• Proven experience (3 years) as a Floor Manager or Supervisor in a high-end, fine-dining restaurant environment.
• Strong leadership and interpersonal skills with the ability to manage and motivate staff.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks simultaneously and work well under pressure.
• Exceptional customer service skills, with a passion for creating memorable dining experiences.
• In-depth knowledge of food and beverage service, health and safety standards, and restaurant operations.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Formal hospitality or management education (e.g., Bachelor's degree in Hospitality Management).

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to work in a fast-paced, dynamic environment.