What are the responsibilities and job description for the Weekend Sales Associate, Handbags - Fashion Island position at Fashion Island - Neiman Marcus Group Careers Careers?
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
As a Weekend Sales Associate, you act as a brand ambassador by building genuine connections with customers, offering personalized styling advice, and maintaining an organized and attractive store. You'll work with your team to deliver tailored customer experiences and support a welcoming sales environment. On weekends, you'll focus on creating fashionable looks that strengthen the customer’s bond with the NM brand, leveraging your expertise in styling, designers, and trends. Your role is to foster a positive, inclusive atmosphere and enhance the business through exceptional customer service.
What You’ll Do
- Proactively greets and welcomes all clients throughout the store and within the department to initiate the experience and demonstrate willingness to assist.
- Engages customers while building an authentic connection and offering personalized styling.
- Demonstrates selling and service behaviors that develop deep and lasting customer relationships.
- Demonstrates timely follow-up and follow-through on customer requests and commitments.
- Promotes store services and handles transactions smoothly.
- Assist customers where needed across various store areas, including the sales floor and fitting room.
- Educates self and client on merchandise, events, promotions, policy and services.
- Drives loyalty by using product knowledge to enhance the customer experience.
- Demonstrates expert styling and brand knowledge, curious about all categories in the store.
- Operates as One House by assisting in operational tasks: actively maintains selling floor, fills in stock, processes new receipts, cleans fitting rooms, returns merchandise back to other departments.
- Ensures audit compliance and Merchandise Protection Standards are met (such as will-call, hold policies and credit compliance).
- Collaborating with store leaders and peers to meet goals and foster a positive team environment.
- Fosters an environment of inclusivity and belonging amongst peers and clients by respecting and adapting to different styles and personalities.
- Maintains professionalism, follows work schedule and adheres to personal presentation standards.
What You Bring
- Styling experience in luxury fashion and/or strong knowledge of trends and designer brands with the ability to translate that knowledge into solving customer styling needs.
- Effective communicator with experience in creating meaningful connections with customers that build brand loyalty.
- Ability to maneuver around the sales floor, stockroom, and office and lift up to 30lb, with or without reasonable accommodation.
- Sales Associate or customer-focused experience (preferred).
- Brings a hospitality mindset when engaging with customers.
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
- Technology proficiency and ability to operate a point-of-sale system.
- Takes initiative in making thoughtful decisions.
- Motivated and results-driven with a proven ability to set and achieve sales goals.
- Role may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000 of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
Other Compensation
- This position is eligible for commission in accordance with the terms of the Company's plan.
