What are the responsibilities and job description for the Supervisor, Inbound & Outbound Operations position at FASHIONPHILE?
FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
We are looking to add a full time Supervisor, Inbound & Outbound Operations oversees onsite inbound and outbound operations at DTLA locations. This role oversees the Receiving, Shipping, and Inventory teams. The role is responsible for implementing a process to strategically balance receiving output, communicating with studios and customer service on received items, maintaining accurate inventory levels, fulfilling customer orders, organizing inventory locations, conducting cycle counts, and upholding overall inventory accuracy. The position is also responsible for overseeing all day-to-day inbound and outbound processes, including KPIs, manager stats, timecards, shipping, vendor relationships, and replenishing stock at retail locations. Primary responsibilities will include :
- Oversee Performance and Metrics : Monitor, track, and analyze key performance metrics related to service volume, customer retention, and response timeliness, driving continuous improvement initiatives based on data insights.
- Lead, Mentor, Train, and Develop Team : Provide effective leadership, mentorship, training, development, and direction to a team of specialists, fostering a collaborative and motivated work environment that promotes exceptional service.
- Respond to Escalated Cases : Address escalated cases with effective remedies or solutions, ensuring client satisfaction and swift issue resolution.
- Process Improvement Initiatives : Contribute to developing efficient processes and procedures, identifying opportunities to enhance operational efficiency and customer service quality.
- Other duties as assigned
What We're Looking For
What We Offer
The Supervisor, Inbound & Outbound Operations will be on-site, Monday - Friday (8 : 30am-5 : 00pm) with a possibility of a Saturday shift in the future.
Pay Scale : FASHIONPHILE reasonably expects the range to be $65,000 - $85,000 for this position in our DTLA Location and offers an Annual Bonus Opportunity aligned to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and / or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].
Salary : $65,000 - $85,000
