What are the responsibilities and job description for the Receptionist position at Fasig | Brooks Pensacola Law Offices?
About Us:
Fasig Brooks Law Offices is a leading personal injury law firm with offices across North Florida, dedicated to fighting for justice on behalf of our clients. We are committed to advocating for our clients with compassion and expertise. We are seeking a professional, friendly, and highly organized Receptionist to serve as the first point of contact for our Pensacola office. This role is crucial in providing excellent client service and ensuring smooth daily operations.
Key Responsibilities:
Client Communication & Front Desk Management:
- Answer and direct all incoming calls in a professional and courteous manner.
- Greet clients and visitors, ensuring they feel welcomed and comfortable.
- Provide updates to clients on case status when appropriate and connect them with the right staff member for further assistance.
- Handle incoming and outgoing mail, deliveries, and courier services.
Administrative Support:
- Schedule client appointments and maintain the office calendar.
- Assist with document preparation, scanning, and data entry.
- Maintain client records and update information in the firm’s case management system.
- Support attorneys and staff with administrative tasks as needed.
Qualifications:
- 3 year of experience in a receptionist, customer service, or administrative role (law firm experience is a plus).
- Strong verbal and written communication skills.
- Exceptional phone etiquette and a professional demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with case management software (preferred but not required).
- A friendly, positive attitude with a client-focused mindset.
What We Offer:
- Competitive salary based on experience.
- Benefits package, including health insurance, PTO, and retirement plan options.
- A supportive and professional work environment.
- Opportunities for professional growth and development.
If you are an organized and customer-service-oriented professional looking to join a respected law firm, we’d love to hear from you!
To Apply: Submit your resume and a brief cover letter outlining your experience and why you’re interested in this position.
Salary : $40,000 - $55,000