What are the responsibilities and job description for the Customer Service Representative position at Fast Growing Trees?
About the company
Fast Growing Trees is one of the fastest-growing eCommerce companies in America. We enable people to live better, greener lives…one tree at a time. Founded in 2005, we’ve served nearly two million customers and continue to expand our market leadership and accelerate our growth within a fast-paced, entrepreneurial environment. We’re looking for leaders who want to make a positive difference daily.
About the role
We are seeking a Customer Service Agent who can have fun while building relationships with our customers. FGT Customer Service Agents maintain a positive, empathetic, fun, and professional attitude toward customers, all to help our team provide top-tier customer support.
This is a temporary, remote-based position (Winter into Summer 2025).
Responsibilities
- Work with customers through phone calls, emails, and online chat to help with orders previously placed, problem-solve plant issues, and provide care advice.
- Collaborate with Senior Plant Experts to ensure success for each customer.
- Develop and build world-class relationships with existing and new customers.
- Proactively follow up with customers to ensure confidence and success with their growing project.
- Utilize various internal systems to assist customers in the best way possible to ensure world-class customer experiences.
Competencies and qualifications
- High school diploma or equivalent (Required)
- Based in SC, NC, TX, TN, GA, PA, FL, VA, UT (Required)
- A laptop or desktop computer (Required)
- A second monitor (Preferred)
- High-speed internet - upload speed: 10 mbps; download speed: 30 mbps. You can test your internet’s speed at https://www.speedtest.net/or through another online service (Required)
- Proficiency in computer software systems inc. Microsoft Office and Google Suite
- Able to work in a fast-paced work environment
- 1-2 years of experience with customer service (preferred)
Not sure if you meet 100% of our qualifications? If you think you could excel in the role, we encourage you to apply.
Fast Growing Trees, LLC values diversity and the skills, knowledge and experience that difference brings to our culture. We are an equal opportunity employer and never discriminate on the basis of race, religion, color national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the location where we operate.
Compensation and other details
Compensation for this position is set at $15.00 per hour.
Successful candidates must provide their own equipment to perform their role effectively. This includes a laptop or desktop computer, an additional monitor, and a headset. A quiet, distraction-free workspace is essential to maintain productivity and focus. Employees may also choose to use a separate mouse and keyboard if working on a laptop.
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Shift:
- 8 hour shift
Work Location: Remote
Job Type: Temporary
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Work from home
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Location:
- Utah (Required)
Work Location: Remote
Salary : $15