Services Coordinator

Position Overview: Fast Lane Consulting and Education Services, Inc. is seeking a highly organized and detail-oriented individual to join our team as a Services Coordinator. This role will primarily involve providing administrative support to the Services department, focusing on processing registrations, generating reports, proof reading documents for accuracy, and maintaining accurate data in our CRM tool, EMAN.

Key Responsibilities:

• Process Registrations:
  • Manage registration process including setting up a registration portal if needed and collecting registration reports
  • Communicate with clients to confirm registration details and provide necessary assistance.
  • Setup users who purchase subscriptions in our learning management system.
• Generate Reports:
  • Pull reports from various databases and systems as requested by management.
  • Create and review course evaluation surveys and escalate issues to Project Managers.
  • Collect attendance reports for Program Managers.
  • Assist in analyzing report data to identify trends and patterns.
• Data Entry in EMAN:
  • Enter registration information and other relevant data into EMAN, our CRM tool.
  • Maintain database integrity by ensuring data accuracy and consistency.
  • Regularly update and maintain instructor records within EMAN.
• Administrative Support:
  • Provide general administrative support to the Services department as needed.
  • Assist with scheduling, coordinating meetings, and managing paperwork.
  • Respond to inquiries from clients and internal staff in a professional and timely manner.

Qualifications:

• Previous experience in administrative support or data entry roles preferred.
• Proficiency in Microsoft Office Suite 365 (Word, Excel, Outlook) and Google Suite.
• Strong attention to detail and accuracy in data entry and report generation.
• Excellent communication, organization, and interpersonal skills.

Reporting Structure:

The Services Coordinator reports to the Senior Programs Team Manager