What are the responsibilities and job description for the Dairy Queen - Assistant Manager position at Fast N Friendly Stores?
Dairy Queen - Assistant Manager
Shift: First/ Day Second/ Afternoon Third/ Night
Job Functions:
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- React to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit
- Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
- To create positive memories for all who touch DQ and OJ
- To assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include:
- financial performance
- product production
- inventory
- personnel
- sales
- marketing
- To set high standards and create a great environment for the team to work.
Operations
- Manage entire operation of restaurant during scheduled shifts.
- Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
- Accurately complete designated duties such as inventory control, ordering of products, cash control.
