Patient Care Specialist

Patient Care Specialist (Medical Receptionist)

About the Role:

As a Patient Care Specialist at Fast Pace Health, I provide essential administrative support for patient care, handling front office processes including registration and insurance verification. My role emphasizes outstanding customer service, ensuring a compassionate atmosphere while assisting in clinic operations and patient flow. I also participate in community outreach events, fostering a team spirit that aligns with the company's commitment to quality care.

Responsibilities:

• Demonstrates a high level of Customer Service to greet, register, and discharge all patients
• Ability to cross train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Verifies and updates all patient insurance information at the time of registration.
• Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to Government and Commercial Insurance Plans.
• Collections all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.
• Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.
• Will be willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Responsible for folding towels, cleaning tables and helping patients with exercise equipment.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstration, and coaching opportunities.
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
• Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
• Responsible for keeping the reception area clean and organized.

Requirements:

• Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care
• Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years' experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director

Why Work for Us?

We offer competitive compensation and benefits, including holiday pay, PTO, medical, dental, vision, and work-life balance. As a member of our team, you will have the opportunity to participate in community events and outreach programs, and we foster a family-first culture where everyone is valued and respected. Fast Pace Health is committed to creating an inclusive environment for the benefit of our employees, patients, and communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.