Airport Customer Service

OVERNIGHT CUSTOMER SERVICE

Fast Park is looking for a positive, high energy, talented individual to apply their skills in the travel industry. Fast Park, the premier offsite parking company near the Indianapolis International Airport, offers a competitive hourly wage and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $16.50 per hour to start

Available Shifts:

• 12am - 8am Monday - Friday (this is an overnight shift)

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for guest ambassadors to provide our guests with a welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team in the travel sector, are energetic and organized, you should apply.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Maintain an exceptional level of customer service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

Qualifications:

• High School education, training or an equivalent combination of education and experience required
• Previous dispatch, cashier, and/or customer service experience preferred
• Successful background and drug screening results required
• Must be flexible and able to work weekends and holidays

Benefits Available:

• 401(k) with generous company match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• High School education, training or an equivalent combination of education and experience required

• Previous dispatch, cashier, and/or customer service experience preferred

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Effectively present information in one-on-one situations to customers and other employees of the company

• Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money

• Determining causes of operation errors and deciding what to do about it

• Pleasant with others, good-natured, cooperative attitude

• Reliable, responsible, and dependable

• Honest and ethical

• Knowledge of the structure and content of the English language including the spelling and meaning of words

• Aptitude to work independently as well as in a team environment

• Effectively multi-task and adapt to fast paced environment

• Think ahead, connect pieces of information, and coordinate workforce accordingly

• Basic math and computer skills

• Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• See details at close and far range

• See under low-light conditions and in the presence of a glare or bright lighting

• See objects or movements of objects to ones side when eyes are looking ahead

• Match or detect differences between colors, including shades of color or brightness

• Detect the differences between sounds that vary in pitch and loudness

• Judge the distance of an object

• Know the direction from which a sound originated

• Quickly respond to a signal (sound, light, picture) when it appears

• Listen to and understand information presented through spoken words

• Read and understand information presented in writing

• Make repeated movements of the fingers, hands, and wrists

• Exert maximum muscle force to lift, push, pull, or carry objects

• Keep balance or stay upright when in an unstable position

• Make repeated adjustments to the controls of a machine or a vehicle to exact positions

• Coordinate 2 or more limbs while sitting, standing, or lying down

• Exert muscle force repeatedly or continuously over time

• Use muscle force to propel oneself or to throw an object

• Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time

• Bend, stretch, twist, or reach with body, arms, and/or legs

Work Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.

Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.