What are the responsibilities and job description for the Airport Customer Service position at Fast Park & Relax?
ARE YOU LOOKING FOR THE PERFECT PART TIME JOB?
Fast Park has fabulous opportunities for positive, high energy, talented individuals to apply their skills in the travel industry. Fast Park & Relax, Cleveland Hopkins International Airports premier offsite parking company, offers a competitive hourly wage and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.
Earn $15.00 - $1600 per hour to start
Part time Available Shift:
- 4pm - 12am (weekends required)
We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for guest ambassadors to provide our guests with a welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team in the travel sector, are energetic and organized, you should apply.
Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.
Duties and Responsibilities:
- Answer customers questions and provide information on procedures or policies.
- Create a welcoming experience by authentically greeting customers.
- Direct guests to parking space and accurately complete transactions.
- Dispatch shuttles and ensure space usage is maximized.
- Receive and prioritize incoming telephone calls.
- Compile and maintain reports and records.
- Maintain an exceptional level of customer service and responsiveness.
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Complete other duties as assigned.
Qualifications:
- High School education, training or an equivalent combination of education and experience required
- Previous dispatch, cashier, and/or customer service experience preferred
- Successful background and drug screening results required
- Must be flexible and able to work weekends and holidays
Available Benefits:
- 401(k) with a generous company match
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- High School Diploma or GED equivalent or an equivalent combination of education and experience.
- Minimum of one year of experience in dispatching, customer service or a related field.
- Experience handling high-volume phone calls and radio communications.
- Experience working in a fast-paced environment and managing multiple tasks simultaneously.
- Excellent communication skills (verbal and written).
- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
- Proficient in basic math and computer skills.
- Ability to read and interpret maps and directions.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing priorities and meet deadlines.
- Knowledge of parking procedures (preferred).
- Ability to operate two-way radios and other communication equipment.
- Ability to maintain accurate records and documentation.
- Ability to lift and move up to 25 pounds.
- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
- Ability to understand and follow written and verbal instructions.
- Ability to communicate effectively in English (both written and spoken).
- Ability to pass a background check and drug screening.
Salary : $1,600 - $15,000