What are the responsibilities and job description for the Retail Studio Supervisor Job at FAST RETAILING CO., LTD. in San Diego position at FAST RETAILING CO., LTD.?
Position Overview :
The Repair Specialist is the supervisor for Uniqlo’s sustainability initiatives and alterations specialists. This individual will be responsible for communicating about Re-Uniqlo to guests, overseeing the repair team, and creating unique renewed clothing through their exceptional tailoring skills.
Key Responsibilities :
- Create, maintain, train and model brand standards for visual presentation, customer service, cleanliness and organization throughout the store; to ensure a consistent store experience.
- Executing basic repair and alteration services within a timely manner.
- Acting as a brand representative for REUNIQLO Circular Initiatives (reuse, donation, repair, upcycling, recycle, etc).
- Repairing items in a creative way to reduce waste and increase customer satisfaction.
- Training and leading a team of repair and alteration specialists.
- Maintain brand and operational standards (visual, cleanliness, etc.).
- Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
- Support store management to ensure all key objectives are met (i.e. : customer service, operational initiatives, etc.).
- Ensures their team proactively manage customer needs and exceed expectations : providing product knowledge and recommendations to customers, by utilizing the U.N.I.Q.L.O. service standard, UNIQLO Fundamental Principles and 6 Standard Phrases.
- Partner with the Store Manager to identify and resolve merchandising, visual display, product or store related issues in the store.
- Exemplify and enforce company policy and procedure.
- Assist with special projects as assigned by management.
Physical Requirements :
Requirements :
Full-Time Availability Requirements :
Benefits :
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