What are the responsibilities and job description for the Front Desk Supervisor position at FasTemps, Inc?
Job Description : Front Desk Supervisor
Position : Front Desk Supervisor
Payrate : $17.50
Shift : 4day work week : 2days (6am - 2pm) 2days (2pm - 10pm)
Reports to : [Hotel Manager / Assistant Manager]
Summary :
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and maintaining a high level of service. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of hotel operations.
Responsibilities :
- Supervise Front Desk Agents :
- Train and mentor new Front Desk Agents.
- Schedule and assign shifts to Front Desk Agents.
- Monitor employee performance and provide feedback and coaching.
- Address employee concerns and resolve any issues promptly.
- Guest Service :
- Ensure prompt and courteous service to all guests.
- Handle guest inquiries, requests, and complaints effectively and efficiently.
- Resolve guest issues promptly and professionally, escalating to management when necessary.
- Actively seek opportunities to exceed guest expectations.
- Operations Management :
- Oversee daily front desk operations, including check-in, check-out, and guest registration.
- Monitor and manage reservations, ensuring accuracy and availability.
- Assist with room assignments and ensure guest satisfaction with room accommodations.
- Handle cash transactions accurately and efficiently, ensuring compliance with hotel policies and procedures.
- Team Leadership :
- Motivate and inspire the front desk team to provide exceptional service.
- Foster a positive and collaborative work environment.
- Communicate effectively with all hotel departments.
- Administrative Duties :
- Prepare daily reports and maintain accurate records.
- Assist with inventory control and other administrative tasks as needed.
- Ensure compliance with all hotel policies and procedures.
- Security and Safety :
- Maintain a safe and secure environment for guests and employees.
- Be knowledgeable about emergency procedures and be prepared to assist during incidents.
- Adhere to all safety and security protocols.
Physical Requirements :
Skills and Qualifications :
Salary : $18
