Sales Assistant (Support Agent)

Job Description

Job Description

Arlington International Aviation Products, LLC, an FDH company, is a full-line distributor that specializes in delivering quality aerospace and aircraft hardware to OEM's and major subcontractors around the world. Our customer list includes manufacturers of commercial and business aircraft, military aircraft, military products, and space applications.

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include : service-first, respectful, amplifiers, open-minded and accountable.

FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.

For more information, please visit the FDH Aero website.

We are looking for an experienced Sales Assistant (Support Agent) who is responsible for all aspects of the support of our sales team including but not limited to; customer sales, quoting, customer and some vendor relation management. This position includes coordination between other departments within the company as well as vendors and customers to meet the company’s goals and objectives. This position will be based in Arlington, TX.

Responsibilities :

• Perform dimensional inspection on products received from the vendor, specifically aerospace fasteners
• Work directly or indirectly with customer or company representative to assess a customer’s needs and requirements to facilitate a successful quotation for the customers' consideration
• Generally promote the company’s ideals, products, services, and provide excellent customer service always
• Begin each task or project with the end in mind
• Establish methods and procedures to ensure productivity is maintained at an optimum level. Removes obstacles, allows for, and contributes needed resources, coordinates work efforts, and monitors progress. Always puts first things first
• Ensure that the facility and equipment are maintained in a safe and clean condition
• Assist in sourcing quotations
• Enter quotations into the software system
• Enter sales orders into the software system
• Access customer portals to receive and upload information
• Expedite orders with vendors
• Assist salesperson in resolving issues
• Handle the daily general clerical functions such as filing, answering phones, creating correspondence, and assisting customers when the salesperson is not available
• Other duties as assigned by supervisor

Basic Qualifications :

AIAP is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.