Billing & Collections Analyst

Fasteners Inc. Professional Contractor Supply is one of the fastest-growing industrial tool and supply companies in the country, with roots in the industry for the last 37 years. We are passionate about providing the best construction supplies at the most competitive prices, with a world-class customer service philosophy.

Fasteners Inc. is looking for a Billing and Collections Analyst to join the Las Vegas team. The Billing and Collections Analyst will play a vital role in ensuring accurate customer billing and the timely collection of payments. This position requires strong attention to detail, excellent verbal and written communication skills, and a proactive approach to resolving billing discrepancies.

This position offers a hybrid work environment, with in-office work at a brand new office located in the heart of Summerlin. We offer a competitive pay and a benefits package, including medical, dental, vision, life insurance, short and long-term disability, paid vacation, employee assistance program, identity theft protection, legal assistance, healthcare advocacy, volunteer time off and a 401k plan with a company match.

Essential Functions/Job Responsibilities

• Responsible for the billing function of the organization, including resolving issues with invoices, reviewing/approving sales tax, and transmitting invoices to customer portals.
• Responsible for the collection, management, and resolution of outstanding invoices from past due accounts, which requires daily phone communication with customers. 
• Oversees the organization’s automated AR process. 
• Build strong relationships with the customer and internal departments, collaborating with both to resolve ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.
• Manage portfolio of accounts including delinquency, write-offs, and credit memos.
• Negotiate payment plans with customers and coordinate with different departments for approvals and signoffs.
• Recognize deteriorating credit situations; recommend and implement solutions. Prepare collection reports.
• Extract data, analyze and perform variance analysis on collections aging reports.
• Proactively drive analysis on key trends and understand business drivers behind the trends we are seeing in the results.
• Ensure data quality and accuracy of management reporting.
• Resolve billing discrepancies and disputes in a timely manner.
• Collaborate with internal teams to ensure accurate billing and collection activities. 
• Maintain updated records of billing and collection activities. 
• Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Protect and maintain confidentiality of company trade secrets and other confidential and proprietary information including, without limitation, customer information and sales data.
• Comply with all rules and procedures.
• Maintain a positive and productive work environment.
• Participate in job-related training and continuing education.
• Complete special projects and other related duties assigned by supervisor.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 2 years of experience in billing, collections, or related financial role.
• Advanced knowledge in Microsoft Excel.
• Proficiency in NetSuite is a plus. 
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Enthusiasm for speaking to customers via multiple communication channels, including phone and email. 
• Ability to work independently and prioritize tasks effectively.
• Ability to work effectively in cross-functional teams and manage multiple projects simultaneously.
• Must be detail oriented, organized, and be able to work in a dynamic, fast paced environment and relate to others in a courteous manner.
• Willing to assume responsibility for accuracy of work performed and to accept other duties as assigned by the direct supervisor.
• Enthusiasm for working in an organization where flexibility, teamwork, and commitment are necessities.

Physical Requirements. Continuous sitting 

Starting Compensation: $26.00/hr to $30.50/hr

Fasteners Inc. is an Equal Opportunity Employer and drug-free workplace.

Background checks and drug screening are required before employment.