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Director of Customer Engagement

Fastino
Santa Clara, CA Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/15/2025

Introduction :

Are you ready to transform the landscape of AI and machine learning? Join us at Fastino as we lead the way in the next generation of language models. Our talented team, including experts from prestigious institutions like Google Research, Stanford, Cambridge, and Berkeley, is on a mission to create specialized and efficient AI systems. If you are passionate about pioneering technology and tackling the toughest challenges in AI, we want you to be part of our journey!

Fastino is supported by notable investors including Microsoft, Insight Partners, NEA, CRV, Valor, and Github CEO Thomas Dohmke, among others.

Role Overview :

We are looking for a skilled and results-oriented Director of Customer Engagement to develop and implement an outstanding Customer Success strategy. In this role, you will build and lead a dedicated, technical Customer Success team that excels in delivering exceptional experiences, focusing on retention, adoption, growth, and engagement. You will identify opportunities to streamline processes and elevate the overall customer journey. The ideal candidate will have a proven track record in leading post-sales teams within the ML / AI sector.

Key Responsibilities :

  • Establish and nurture strategic relationships with key decision-makers at customer organizations, acting as the main point of contact between the customer and Fastino.
  • Encourage product adoption and expansion through consulting that highlights value, crafting account plans aligned with customers' business goals, and identifying new growth opportunities.
  • Lead initiatives for change management and develop enablement programs to highlight new use cases and functionalities that enhance existing implementations.
  • Analyze usage patterns and conduct regular business reviews to assess success metrics, offer optimization recommendations, and seek expansion opportunities.
  • Collaborate with Enterprise Account Executives and other internal teams to ensure customer success and drive business growth.
  • Serve as the customer's advocate to Product and Engineering teams, translating their needs into actionable product feedback.

Requirements :

  • 5 years of leadership experience within high-performing customer success teams.
  • Experience in AI, ML, data engineering, cloud computing, or tech infrastructure is a significant plus.
  • A collaborative team player with a history of working alongside sales and cross-functional partners to achieve results, uncover new business opportunities, and enhance retention.
  • A data-driven decision-maker with a strong emphasis on accountability and execution.
  • A proactive and organized problem-solver capable of strategic and tactical execution, willing to roll up sleeves to accomplish tasks.
  • Exceptional communication and interpersonal skills.

    • Why Join Us?

  • Supportive Environment : Gain access to resources from Microsoft and venture funding while collaborating with top-tier talent from esteemed universities.
  • Impactful Work : Your efforts will directly influence the future of AI applications, making technology more accessible and environmentally friendly!
  • Competitive Benefits : Enjoy a competitive salary, stock options, health benefits, and more.

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