What are the responsibilities and job description for the Head of Customer Success position at Fastino?
Introduction
We are seeking an experienced and results-driven leader to develop and implement a thoughtful and best-in-class Customer Success strategy at Fastino. Our team is dedicated to developing specialized, efficient AI systems that redefine the possibilities of language models.
Fastino is backed by leading investors, including Microsoft, Insight Partners, NEA, CRV, and Valor.
Role Overview:
The ideal candidate will have a background leading post-sales teams in the ML/AI industry and a proven track record of driving growth, retention, adoption, and engagement.
Key Responsibilities:
- Build and maintain strategic relationships with key customer decision makers while serving as the primary point of contact between the customer and Fastino.
- Drive adoption and expansion through value-based consulting, developing account plans that align with customers' business objectives and identify new growth opportunities.
- Lead change management initiatives and create enablement programs to showcase new use cases and capabilities that build upon existing implementations.
- Monitor usage patterns and conduct regular business reviews to track success metrics, provide optimization recommendations, and pursue expansion opportunities.
- Partner cross-functionally with Enterprise Account Executives and other internal teams to ensure customer success and drive growth.
- Act as the voice of the customer to Product and Engineering teams, translating customer needs into actionable product feedback.
Requirements:
- 5 years of leadership experience in top-performing teams in customer success.
- Work experience in the AI, ML, data engineering, cloud, or tech infra industry is a plus.
- Collaborative team player with a track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention.
- Data-driven decision maker with a strong focus on execution and accountability.
- Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done.
- Excellent communication and interpersonal skills.
Why Join Us?
- Supportive Environment: Benefit from the resources of Microsoft and venture funding, collaborating with top-tier talent from renowned universities.
- Impactful Work: Your contributions will directly shape the future of AI applications, making technology more accessible, eco-friendly, and developer-friendly.
- Competitive Benefits: Receive competitive salary, stock options, health benefits, and more.
