Director, Regional Operations

This position will oversee the Western Region. These centers are located in the following North Carolina areas: Asheville, Boone, Candler, Charlotte, Concord, Harrisburg, Hendersonville, Hickory, High Point, Kernersville, Lenoir, Monroe, Mooresville, Salisbury, Statesville, Wilkesboro, and Winston Salem.

POSITION SUMMARY:

The Regional Director of Operations will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved.

DUTIES AND RESPONSIBILITIES:

• Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:
  • Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth
  • Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team
  • Meeting and adhering to P/L goals and expectations, including successful expense and vendor management.
  • Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate
  • Successful hiring and onboarding of Center Managers
  • Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles
  • Performance management, including ongoing effective coaching and feedback
  • Ensuring superior Patient Satisfaction as measured by
    • Google Ratings
    • Total Visits (Urgent Care, Primary Care, Workers’ Compensation)
• Implements and manages Joint Commission standards and processes to ensure clinics are compliant
• Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance
• Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities
• Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives
• Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality
• Leads the process of front desk collections and time of service payments
• Other duties as assigned

QUALIFICATIONS:

EDUCATION: Minimum of an Associate Degree is required. Bachelor’s degree is preferred

EXPERIENCE: 3 - 5 years of management experience in Urgent Care or other healthcare setting

SKILLS:

• Process improvement experience required
• Ability to manage and resolve conflict
• Proficiency with critical thinking
• Computer proficiency in Windows based software
• Workflow management and process improvement
• Experience with electronic medical records (EMRs), EPIC preferred
• Experience with front and back office clinic operations