What are the responsibilities and job description for the Customer Service Manager position at FASTSIGNS - 270201?
POSITION OVERVIEW
FASTSIGNS of Bloomington has an immediate need for a proven leader with a demonstrated record of success delivering exceptional service in a dynamic, high growth, fast-paced environment. One-ball Jugglers need not apply.
COMPENSATION range is $50,000 - $70,000 and includes a base salary plus a monthly bonus based on performance.
BENEFITS include:
FASTSIGNS of Bloomington has an immediate need for a proven leader with a demonstrated record of success delivering exceptional service in a dynamic, high growth, fast-paced environment. One-ball Jugglers need not apply.
COMPENSATION range is $50,000 - $70,000 and includes a base salary plus a monthly bonus based on performance.
BENEFITS include:
- Medical, Dental, Vision
- 401K plan
- 6 paid holidays,5 Day M-F work-week
- Friendly, collegial team environment
- Company Paid training
- State of the art equipment to support the mission
- Personal and professional growth potential
- Great quality of work life
At FASTSIGNS, we solve visual communication challenges. Using a proven selling system, state-of-the art technology and innovative thinking, we design and create sign and graphic solutions to help businesses, organizations or events achieve their objectives and look great doing so.
RESPONSIBILITIES
- Manage the Customer experience from "Quote to Cash" - inquiry, consultation, quotation, creative, production, delivery and collection.
- Evaluate and maximize quality customer service and customer satisfaction.
- Oversee project management process to ensure on-time delivery
- Facilitate daily production meeting with staff to review work in process.
- Manage inventory and purchasing process.
- Manage the inside and outside sales team
- Resolve customer satisfaction issues.
- Monitor and/or perform center opening and closing procedures.
- Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).
- Adhere to all company policies, procedures and business ethics codes
Salary : $50,000 - $70,000
