What are the responsibilities and job description for the Product Manager Consultant/Expert position at FastTek Global?
Primary Responsibilities
At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Benefits
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 , 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
- Develop and support OCM and communication strategies for ServiceNow platform users.
- Identify and engage stakeholders and conduct needs assessments.
- Identify changes to address through training and communications.
- Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
- Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
- Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
- Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
- Coordinate with Employee Communications for publication support.
- Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
- Identify opportunities for new communication channels or methods.
- Stay updated on industry communication standards and trends to support program objectives.
- Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
- Ability to manage multiple projects simultaneously.
- Ability to translate complex technical concepts into user-friendly messaging.
- Strong interpersonal and communication skills, including verbal, written, and listening.
- Strong facilitation, presentation, and collaboration skills.
- Marketing and marketing communications expertise.
- Proficiency in Microsoft Office Suite.
- Effective time management and prioritization skills.
- Project management skills.
- Graphic design skills.
- Prior experience working at our company.
- Experience working with large global organizations and all levels of the workforce.
- Webex app experience.
- Knowledge of AP Style.
- Working with an IT organization, communicating technical instructions/information
- ServiceNow ITSM platform
- Bachelors Degree
At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Benefits
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 , 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
