What are the responsibilities and job description for the Product Manager position at FastTek Global?

Description :

The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills, Michigan, or as a remote working opportunity.
The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs.
T he role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.

The individual will be responsible for the following :

Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.

Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at var ying levels of management to ensure successful field resolution of product issues.

Primary internal global escalation point to ensure the timely release of pending field actions.

Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.

Maintain awareness of all field issues impacting the respective commodity areas.

Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.

Investigate, propose, and implement solutions for issues relating to Fixed First Visit.

Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.

Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.

Other projects and tasks as delegated.

Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency.

Requirements :

Education : Bachelor’s degree in Engineering, Automotive Technologies or a closely related field

Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users / customers and stakeholders

Minimum 5 years of technical experience directly related to the design or repair of vehicle diesel, transmission, and driveline systems and components

Strong supervisory, presentation, communication, and writing skills

Self-motivated with a commitment to team orientation

Ability to interact effectively with various management levels

Ability to multi-task and prioritize in a challenging and fast-pace work environment

Ability to deal effectively with a wide range of dealership personnel and field operations staff

Proficient in Microsoft Office – Excel, PowerPoint, Access, Word

Preferred Qualifications :

Engineering level systems expertise

5 years or more experience with Dealership and / or Field systems and processes

Existing, positive relationships within engineering and quality organizations

Diesel engine / drivability / emissions, transmission, and driveline experience

Additional Info :

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include :

Medical and Dental (FastTek pays majority of the medical program)

Vision

Personal Time Off (PTO) Program

Long Term Disability (100% paid)

Life Insurance (100% paid)

401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to :

https : / / www.fasttek.com / fastswitch / findwork

https : / / twitter.com / fasttekglobal

https : / / www.instagram.com / fasttekglobal

Find us on LinkedIn :

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