CEA Communications Specialist

CEA Communications Specialist #1017502
Job Description:
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

Duties:

• The Experience Design Consultant role is responsible for supporting a product sector/team with moderately defined product objectives and scope.
• This role is expected to guide internal Product Owner clients with design thinking processes and techniques to achieve objectives spanning the entire discovery and solution stages of the design process and established Product Lifecycle Management (PLM) processes.
• Specialists have a working knowledge and experience that allows them to work autonomously through all common needs within these processes and demonstrate ability to navigate challenges of a simple-to-mid range complexity level without detailed direction or oversight.

Skills:

• Applies a wide variety of design and execution "discovery-based" techniques for Product Lifecycle Management (PLM) and Design Thinking processes and problem solving for the purpose of developing and socializing user understanding/empathy across stakeholder teams.
• Able to effectively apply methods to identify and document market problems, positioning, personas, user experiences (enrollment, user, advocacy), journey mapping; facilitate co-creation workshops; design and conduct qualitative research, use ethnographic techniques, and more as necessary to create thorough understanding of market problems.
• Conduct solution design activities for projects of average complexity to identify problems and narrow focus to a single solution (e.g. How Might We exercises), working through rapid iteration, prototyping and testing to arrive at a Minimal Viable Product or clickable prototype.
• Demonstrate skills at user experience/interaction, prototyping, customer testing and rapid iteration.
• Serve client teams (primarily Product Owners), cross functional stakeholders, and internal team members in a fashion that promotes open-mindedness, creativity, collaboration, shared learning and customer centricity.
• Able to capture, interpret, share and learn from mixed research results. Promotes a healthy team culture.
• Able to understand and translate client team goals, priorities, and needs into productive application of design skills and role to deliver exceptional value.
• Demonstrate aptitude at working at all levels of design - strategic through surface.
• Effectively communicate in a variety of formats and audience needs, including insight visualization, executive writing and presentation skills, presentation development and facilitation.

• Support ongoing tracking, storing, and accessibility of customer research data for holistic understanding and application across teams. Contribute to team standards and processes.
• Generalist level ability at: Design Thinking / Experience Design / Human Computer Interaction
• Software Proficiency (MS Office and design applications such as Figma, Adobe XD, Sketch, Mural, etc.)
• Comfort working in unstructured and undefined problem spaces
• Problem solving
• Passion for customer service and interaction/usability
• Strong desire to experiment and learn / share with others

Education:

• Business, Design, Psychology, Engineering or related - Bachelor's Degree - Preferred
• Design, Human Computer Interaction or related - Master's Degree - Preferred

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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