What are the responsibilities and job description for the Customer Service and Technical Support Representative position at Fastwyre Broadband?
About Us
Fastwyre Broadband is a leading provider of innovative combo systems, delivering cutting-edge technology to our customers. We are seeking a Customer Service and Technical Support Representative to join our team, providing exceptional customer service and technical support to our customers.
Key Responsibilities:
- Provide technical support and troubleshooting services to customers via phone, email, and in-person
- Analyze customer needs and develop solutions to meet their requirements
- Collaborate with internal teams to resolve complex technical issues
- Maintain accurate records of customer interactions and provide detailed reports to management
Requirements:
- High school diploma or equivalent required; technical certifications preferred
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Strong analytical and technical skills
