What are the responsibilities and job description for the Customer Solutions Consultant position at Fastwyre Broadband?
About the Team:
Our team is dedicated to delivering exceptional service to our customers. We are seeking a motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for handling customer inquiries related to service applications, installations, policies, and account management.
Key Responsibilities:
- Provide excellent customer service by responding to customer inquiries in a timely and professional manner.
- Process service orders, including installation, disconnection, and feature changes, using company systems.
- Address billing inquiries and provide account information to customers.
- Assist customers with payment options for overdue accounts.
Required Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Proficiency in using computer systems and software (including Microsoft Office Suite).
- Strong problem-solving skills, with the ability to think critically and make sound judgments.
