What are the responsibilities and job description for the Telecom Customer Experience Manager position at Fastwyre Broadband?
Our Commitment:
Fastwyre Broadband is dedicated to making a positive impact in the lives of our customers and employees alike. We believe in fostering a culture of innovation, teamwork, and mutual respect.
Job Description:
We are seeking a skilled Customer Service Representative to join our team. As a key member of our service delivery unit, you will be responsible for providing top-notch support to our customers, ensuring their needs are met with the highest level of satisfaction.
Key Accountabilities:
* Deliver exceptional customer service through effective issue resolution and proactive engagement
* Maximize revenue opportunities by identifying and capitalizing on customer needs
* Collaborate with internal teams to ensure seamless service delivery and minimize disruptions
* Stay up-to-date on product knowledge and technical requirements to provide informed support
Requirements:
* High school diploma or equivalent required; 1 year customer service/sales experience preferred
* Basic telephony and cable television experience, inside and out, is a plus
What Sets Us Apart:
* Competitive salary range: $14-16 yearly
* Opportunity to work with a dynamic team and contribute to our mission of delivering exceptional customer experiences
* Flexible work schedule to best serve our customers
Fastwyre Broadband is dedicated to making a positive impact in the lives of our customers and employees alike. We believe in fostering a culture of innovation, teamwork, and mutual respect.
Job Description:
We are seeking a skilled Customer Service Representative to join our team. As a key member of our service delivery unit, you will be responsible for providing top-notch support to our customers, ensuring their needs are met with the highest level of satisfaction.
Key Accountabilities:
* Deliver exceptional customer service through effective issue resolution and proactive engagement
* Maximize revenue opportunities by identifying and capitalizing on customer needs
* Collaborate with internal teams to ensure seamless service delivery and minimize disruptions
* Stay up-to-date on product knowledge and technical requirements to provide informed support
Requirements:
* High school diploma or equivalent required; 1 year customer service/sales experience preferred
* Basic telephony and cable television experience, inside and out, is a plus
What Sets Us Apart:
* Competitive salary range: $14-16 yearly
* Opportunity to work with a dynamic team and contribute to our mission of delivering exceptional customer experiences
* Flexible work schedule to best serve our customers
Salary : $14 - $16
