Director of Housing Resource Center

Job Description

Job Description

Director of Housing Resource Center Services

Northern Region (Quincy) Shelter Services

Mission Statement :

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our mission.

Position Summary :

The Director of Housing Resource Center Services (HRC) will oversee all Outreach, Prevention, Diversion, Re-Housing and Emergency service programs operated by FBMS in the Northern region including Quincy, Weymouth, Braintree, Hingham and Hull; ensuring that a low threshold, harm reduction approach is adhered to. The Housing Resource Center model is an innovative, new approach to offering prevention, diversion and re-housing services in a one stop shop to meet the needs of the unhoused population. The HRC Director must have an understanding and empathy for those dealing with homelessness and other related issues. This individual will drive towards systems change for the continuum of services and work to reduce the reliance on shelter over the long term, while ensuring that there are minimal barriers to accessing services. low-threshold housing first approach.

FBMS has an excellent reputation and strong relationships with many public funders and nonprofit partners. It also has a longstanding commitment to program and strategic planning, and to evaluation of its performance outcomes and trends. This individual will continue to strengthen, develop, and expand this work. Full-time position reporting to the Senior Programs Director and directly supervises the triage and shelter management teams. Bachelor’s degree required and a Master’s Degree preferred with 3-5 years of experience in management of programs or staff required. Minimum of five years’ experience in organizations serving homeless, low-income and / or other vulnerable populations. Experience managing / administering HUD Homeless programs preferred.

Essential Responsibilities :

• Provide oversight of the Triage and Re-housing programs, leading staff in a low barrier permanent supported housing framework. Support an environment of empowerment and shared leadership where critical thinking, problem-solving and input are fostered.
• Develop and maintain relationships with stakeholders, both internal and external (FBMS departments and counterparts, community leaders, funders, Property Managers, landlords, among others).
• In partnership with senior leadership, other regions and departments, participate in strategic planning and program development. Participate in the development and revision of agency and program specific policies and protocols; assist with and lead the implementation of new and / or revised policies and protocols related to participants and staff.
• Have an understanding of program budgets and contract expectations and participate in setting goals and outcomes for department.
• Ensure rapid access to housing resources for individuals experiencing homelessness. Resources may include permanent supportive housing or temporary rental assistance. Collaborate with counterparts to ensure cross-regional access to housing.
• Support an environment of collaboration and teamwork between triage and re-housing services, as well as the operations team and other regions, maintaining a singular focus of moving people toward a housing solution to their homelessness.
• Cultivate and manage the group of partner organizations engaged in providing on-site services to participants to maximize coordination and collective impact.
• Work with the team to establish formal referral protocols with partner organizations and other internal FBMS-resources to facilitate access for participants
• When needed, work with managers and Human Resources to assess situations related to staff, participants, and operations, making appropriate referrals and recommendations when needed.
• Verify that coordinators / managers are providing necessary documentation (i.e. funders requests, internal finance and human resource requests).
• Oversee the preparation of monthly and other progress reports to ensure programs are meeting goals and objectives. Interface with funders, identifying and resolving any concerns.
• Be prepared to step into operational situations as needed and / or support the management team in resolving crises and other guest and staff-related issues.

Skills & Competencies :

Requirements :

Other :

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.