What are the responsibilities and job description for the Customer Service/Billing Technician-Intern position at Fauquier County Water & Sanitation?
CUSTOMER SERVICE/BILLING TECHNICIAN INTERN
GENERAL DEFINITION OF WORK:
The ideal candidate is a creative self-starter with strong writing and oral communication skills and the ability to manage multiple assignments, work as part of a team, and work independently with little supervision. Work is performed under regular supervision.
ESSENTIAL FUNCTIONS/TYPICAL TASKS:
- Navigates customer accounts using billing software.
- Identify and correct inaccuracies, duplicates, and inconsistencies in customer billing data.
- Verify the accuracy of data entries and update records as necessary.
- Assist Customer Service Representative as necessary.
- Responsible for organizing and maintaining records room.
- Performs related tasks as required.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of and proficiency in graphic design, web design, and/or social media marketing; Proficient
verbal and written communication skills in English; Proficient organizational skills with attention to detail
and ability to prioritize work; Proficiency in Microsoft Office and basic computer applications; Self-
motivated to work independently and collaboratively with multiple departments; Positive, proactive, and
personable team player; Ability to follow detailed work procedures; ability to establish and maintain
effective relationships with the public, customers, co-workers and supervisors.
EDUCATION AND EXPERIENCE:
Enrollment in an accredited university or college, in pursuit of a graduate degree majoring in communications, journalism, or public relations preferred.
