What are the responsibilities and job description for the Customer Service Advisor position at Fausak Tire Center?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.
Responsibilities
- Receive & deliver on customer requests (Both phone & in person)
- Effectively understand customer requests
- Clearly communicate promise times
- Help manage the daily schedule
- Create a professional environment that builds rapport and puts customers at ease
- Answer customer questions about their service requests & needs
- Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction
Qualifications
- High school diploma or GED equivalent is required; bachelor’s degree is preferred
- Valid state-issued driver’s license and clean driving record is required
- Prior sales experience in a dealership or showroom setting is preferred
- Basic computer skills
- Speak, Read and Write in English
Salary : $45,000 - $65,000
