What are the responsibilities and job description for the Customer Service Advisor position at Fausak Tires?
Job Summary
As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.
Responsibilities
- Receive & deliver on customer requests (Both phone & in person)
- Effectively understand customer requests
- Clearly communicate promise times
- Help manage the daily schedule
- Create a professional environment that builds rapport and puts customers at ease
- Answer customer questions about their service requests & needs
- Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction
- High school diploma or GED equivalent is required; bachelor's degree is preferred
- Valid state-issued driver's license and clean driving record is required
- Prior sales experience in a dealership or showroom setting is preferred
- Basic computer skills
- Speak, Read and Write in English
Qualifications
Compensation : $45,000.00 - $65,000.00 per year
Our mission is to provide customers with the most professional tire and auto service in the industry and we know that's not possible without an awesome team. We're seeking dedicated and hardworking team members who strive for growth while exceeding our customers expectations.
Salary : $45,000 - $65,000