Favor Fleet Support - Specialist

The Favor Support team oversees the overall Favor experience to ensure the highest levels of service for each order. When things don’t go according to plan, we step in to ensure our customers, Runners (that’s what we call our delivery drivers), and local businesses receive a personalized, fast, and easy path to resolution. 

As a Fleet Support Specialist, you are entrusted to take inquiries from our partners and provide last-mile support to ensure deliveries are accurate and on time. You’ll provide world-class support, empathy, and a personal touch with every interaction. If you’re quick on your feet and have exceptional people skills, we want you on the team. 

• Delight those you interact with, particularly in difficult situations
• Provide omnichannel support (over phone, SMS, and chat), finding creative solutions to real-time challenges
• Multitask while maintaining attention to detail and quality standards
• Handle issues while adapting to pressure and time constraints
• Triage issues and escalate them to the correct department
• Take ownership of issues and see them through
• Advocate for Runners and partners by improving every part of the Favor experience
• Collaborate with the team to improve processes and outcomes

• A relevant degree or comparable formal training, certification, and/or work experienc 
• Ability to work weekends, occasional holidays, and outside of the standard 9 a.m.–5 p.m. business hours

• For remote positions, a quiet workspace with reliable high-speed internet of at least 10 (but preferably 25) Mbp
• Strong verbal and written communication skills, with comfort communicating via phone and chat with both internal and external customers
• Ability to type at least 40 words per minute
• Ability to prioritize multiple concurrent tasks in a time-sensitive environment
• Familiarity with Zendesk or Salesforce is a plus
• Experience running Favors is a plus

• You pay attention to details and are able to spot developing issues quickly before they escalate 
• You're a solution-focused self starter who loves to collaborate
• You are highly adaptable; you welcome change and the opportunity to influence the future of our organization
• You are familiar with a startup environment and are willing to work hard to achieve and exceed set targets
• You are an innovative thinker with an ability to look for opportunities to optimize the Support team’s process and operations

Life at Favor:

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

Flexible work options: We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. We support a hybrid environment based on the role and location, and no matter where you work, we foster an inclusive and flexible environment to support our diverse workforce.

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.