What are the responsibilities and job description for the IT / Communication Technician position at FAVORITE OFFICE AUTOMATION LLC?
Job Description
Job Description
Benefits / Perks
Competitive Compensation based on experience
Career Growth Opportunities
Exciting fast past career where everyday is different
Job Summary
We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.
Responsibilities
Maintain computer hardware in working order
Set up customers workstations (computers, printers, routers, etc)
Install and configure software
Train customers in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems are maintained
Monitor customer networks to ensure optimum performance
Provide quick and effective assistance with information technology systems
Systems may include phone systems, camera systems and network equipment
Help customers remotely and in person with systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with other IT Support and IT management to provide customers with superior service
Inform customers about new and upgraded IT products and services
Walk customers step-by-step through problem-solving process.
Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online
Some overnight travel may be required but is not the norm
Other duties may be assigned
Qualifications
Previous experience as an IT Technician or an IT Certification is preferred
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