What are the responsibilities and job description for the Learning Technology Specialist position at Fawkes IDM?
Responsibilities:
- Managing the day-to-day responsibilities of the LMS, ensuring the system runs smoothly, updating content, fixing technical issues, and identifying ways to improve it.
- Adding new learning objects to the LMS by managing new courses, classes, and resources.
- Identifying additional internal uses of the LMS and facilitating the onboarding of them.
- Creating and training on reports and dashboards for internal stakeholders.
- Providing technical support and training to trainers, end-users, and other support teams on the LMS.
- Overseeing the implementation, configuration, and maintenance of the DAP along with creating the appropriate governance and standards guidelines.
- Acting as internal subject matter expert (SME) and practitioner for DAP element design and programming.
- Monitoring platform usage and analyzing data to identify trends, areas for improvement, and opportunities for increased adoption.
- Supporting the IT Training team in effectively using the DAP.
- Acting as the primary liaison with the administrative teams with high DAP utilization, providing design and analytic support along with programming suggestions.
- Designing and implementing a program for practice groups to use the DAP for process and knowledge retention.
- Developing and tracking metrics to show our progression in the maturity curve and tracking value to the organization.
- Creating a strategy to leverage analytics on programs before we apply the DAP user-facing elements to identify friction points and priority use cases.
- Developing a formal DAP community of practice, including IT Training and the other departments that are leveraging the DAP.
- Collecting and incorporating user feedback to continuously improve the platform and its usage.
- Creating new learning objects for end-user consumption using Articulate 360 products.
- Four-year college degree or equivalent experience.
- 5 years of experience administering LMSs
- 2 years of experience deploying DAP solutions.
- Proficiency in Windows operating systems and Microsoft Office Suite or related software.
- Proficiency in LMS use and management and DAP use, facilitation, and management.
- Experience with SABA and Cornerstone LMS systems preferred.
