Insurance Service Agent - Constructive

Founded in 2018, Constructive Insurance, LLC is committed to providing innovative insurance solutions for clients who invest in single-family residential properties. As a specialty insurance broker, we see the unique needs customers have when obtaining insurance for their rental properties, we understand that every investor is unique and their insurance should work specifically for them. Our knowledge of single-family rental and fix and flip projects comes not just as an insurer but as a preferred partner to some of the country’s largest originators and services of business purpose loans. We are licensed in 50 states which means we are able to help customers no matter where their property is located.

Our company founding came about from the need to help investors protect their investments and to properly access each investor to make sure we are protecting what matters most.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Insurance Service Agent to join our team.

Reporting to the President, Financial Services, this position is responsible for meeting individual sales targets and agency retention requirements. The role will ensure exceptional customer service is provided to all clients through any interaction via phone, email, or in person. The role is responsible for maintaining existing policy holder’s coverage while also looking to promote additional coverage/services where necessary. 

What you will do for Constructive Insurance:

• Provide timely and accurate commercial insurance quotes to customers via phone and email solicitations
• Focus on completing renewals monthly; prepare new business and renewal documents
• Monitor policy schedules; process requests for policy endorsements and amendments as requested
• As often as possible, meet customer expectations through first contact resolution by processing the appropriate endorsements, generating needed policy documents, and timely processing of policy renewals
• Maintain high level of customer service by clearly communicating coverages of insurance policies, follow up, and always be available to answer questions
• Proactively work with Insurance Agents over insurance policy issuance issues/concerns
• Determine customer risk based on claim and payment frequency. Discuss with the insurance carrier if action is needed
• Effectively utilize lead management system to properly track and effectively manage leads provided daily
• Meet minimum retention standards of the agency’s book of business
• Make outbound calls to insureds for annual review
• Properly document all customer and prospect communications
• Proactively contact prospects for solicitation of insurance quotes; reply and respond to all leads sourced
• Conduct interviews with insurance prospects to gather all required information, analyze household data, determine customer coverage objectives, and advise customers of policy and coverage options
• Research and resolution of inquiries to ensure complete customer satisfaction
• Provide appropriate coverage options and discuss with the client in detail
• Answer customer inquiries regarding insurance policies, coverages, and pricing
• Proactively contact customers to ensure proper customer touchpoints are conducted and to maximize the profitability of the customer relationship
• Develop Centers of Influence to create self-sourced opportunities
• Complete Continuing Education to maintain active status of insurance licensing
• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
• Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
• Maintain broad influence through ongoing development of relationships across the organization
• Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Insurance:

• Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)
• Must possess an active General Lines License with the ability to sell Commercial policies and be willing to acquire additional state licenses as needed
• 2 years’ experience in servicing commercial insurance policies
• 2 years’ experience in sales with a proven track record of success
• 2 years’ experience with Agency Management Software Agency Raters, ACORD forms, and related insurance technology
• 1 years’ experience in a call center environment, preferably in the Insurance Marketplace
• Commercial new Business and renewal experience preferred
• Knowledge of independent agency insurance principles and processes for providing customer and personal services including customer needs assessments, meeting quality standards for service, customer satisfaction, and policy retention
• Knowledge of principles and methods for processing insurance policy endorsements, renewals, and addendums 
• Strong verbal and written communication skills
• Strong interpersonal skills
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgment
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• Strong skills in MS Word, Excel, and PowerPoint

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.