What are the responsibilities and job description for the Operations Coordinator position at Fay Financial?
Fay Servicing was founded in early 2008 to provide innovative solutions for mortgage loan servicing. As a specialty servicer, we focus on the customer behind every loan, understanding that they are not just numbers, but homeowners.
Our Story
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry. We gained valuable insight into the problems facing mortgage servicers and their customers. With this knowledge, we set out to build a different kind of servicing company from the ground up.
Job Title: Operations Coordinator
We are seeking an experienced Operations Coordinator to join our team at Constructive Loans. The successful candidate will be responsible for facilitating activities related to the Secondary Marketing process, including investor exception requests, loan boarding, quality control reviews, due diligence response, and resolution.
Responsibilities:
- Review and resolve due diligence exceptions and loan defects
- Analyze credit-related characteristics at a loan level to ensure compliance with all guidelines
- Coordinate and monitor operational deliverables to ensure timely completion
- Work with various departments to resolve open issues
- Assist with post-sale loan audits to ensure accuracy and completeness
- Collaborate with multiple departments as needed
- Perform any other duties as assigned
Requirements:
- High school diploma or GED required
- Bachelor's degree preferred (or equivalent work experience)
- Ability to review documents for completeness and accuracy
- Excellent organizational, analytical, attention to detail, and planning skills
- Strong written and verbal communication
- Encompass experience preferred
- Recent experience working to support loan-level processing, underwriting, closing, and post-closing in both residential and commercial mortgage origination
- Able to work and adapt to using multiple operating systems and applications
- Proficient in Microsoft Office products (especially Excel and Word)
- Self-motivated, detail-driven, highly responsive, and have strong initiative and drive
- Able to work with multiple departments and leaders
- Demonstrated teamwork and excellent customer service skills
Equity and Inclusion
We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay.
