What are the responsibilities and job description for the Senior IT Business Analyst position at Fay Financial?
The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.
The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior IT Business Analyst to join our team!
Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams.
This position develops business process flows, leads business process re-engineering sessions, gathers and documents requirements, and collaborates with technical teams to convert requirements into actionable deliverables. The role manages project execution, oversees user acceptance testing, maintains project documentation, and updates policies and procedures. Additionally, this position may support application development, business intelligence, and data reporting for assigned projects or in coordination with other teams.
What you will do for Fay :
- Partner with business stakeholders to gather and document project requirements, translating them into functional specifications and user stories for technical teams.
- Lead and contribute to team projects and initiatives including strategic planning efforts to ensure process handoffs, effective controls, and realization of project benefits.
- Communicate project scope, objectives, costs, and benefits to executive leadership and facilitate workshops, meetings, and presentations to clarify goals and gather feedback.
- Perform data and process analysis for ongoing and ad-hoc needs, tracking work progress and statuses in JIRA Azure DevOps.
- Act as a liaison between the business and IT to ensure alignment and effective communication throughout the project lifecycle.
- Identify risks, dependencies, and roadblocks proposing mitigation strategies to ensure successful project delivery.
- Support testing and quality assurance by validating that solutions meet business requirements and provide post-implementation support including troubleshooting and continuous improvement.
- Develop domain knowledge of Fay's business to include an understanding of organizational objectives.
- Ensure compliance with Fay's policies, processes, and practices. Successfully completed all department and company-required training.
- Model Fay's Values, Operating Principles, ethical standards, professionalism, and code of conduct.
- Demonstrate behaviors that align with Fay's Values and Operating Principles
- Perform other duties and responsibilities as assigned
What you will bring to Fay :
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov / E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
