What are the responsibilities and job description for the Systems Engineer position at Fay Financial?
The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.
The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Systems Engineer to join our team.
Reporting to the VP, IT Infrastructure, this position assists in the design, implementation and maintenance of the organization's IT systems to ensure their security, reliability, and efficiency. This role supports ongoing IT operations including managing and resolving escalations from the Level 1 and Level 2 support teams. Under the guidance of Senior Systems Engineers, this position supports the monitoring and optimization of system environments to meet business requirements.
Additionally, this role is responsible for system maintenance including support, troubleshooting, software and hardware installation, security compliance, and automation. This position collaborates with internal teams and external vendors to resolve technical issues and improve system performance to ensure the seamless operation of IT systems.
What you will do for Fay:
The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Systems Engineer to join our team.
Reporting to the VP, IT Infrastructure, this position assists in the design, implementation and maintenance of the organization's IT systems to ensure their security, reliability, and efficiency. This role supports ongoing IT operations including managing and resolving escalations from the Level 1 and Level 2 support teams. Under the guidance of Senior Systems Engineers, this position supports the monitoring and optimization of system environments to meet business requirements.
Additionally, this role is responsible for system maintenance including support, troubleshooting, software and hardware installation, security compliance, and automation. This position collaborates with internal teams and external vendors to resolve technical issues and improve system performance to ensure the seamless operation of IT systems.
What you will do for Fay:
- Assist in the design, deployment, and maintenance of IT systems and infrastructure
- Monitor the stability, performance,e and security of systems, identifying and resolving issues proactively
- Analyze business needs and recommend technical solutions to the team
- Participate in hardware and software evaluations as assigned
- Gather and analyze specific problem details to troubleshoot and resolve support issues
- Support the management of server environments, ensuring proper configuration, updates, and patch management
- Assist in maintaining the Business Continuity Plan and Disaster Recovery procedures for server systems
- Ensure compliance with internal and external audit requirements for systems and infrastructure
- Collaborate with internal IT teams and external vendors to troubleshoot and resolve technical issues
- Participate in system reviews and recommend improvements to meet evolving business needs
- Document and maintain procedures, configurations, and system changes for future reference
- Research and recommend industry best practices to enhance IT systems and improve efficiency
- Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
- Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
- Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct
- Demonstrate behaviors that align with Fay's Values and Operating Principles
- Perform other duties and responsibilities as assigned
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of years of experience with High School diploma/ GED) required
- 2 years’ experience with Windows Server and Active Directory, SAN Storage and Print Servers, including implementation and support
- 2 years’ experience with VMware Horizon, VMware vSphere, ESXi, and vRealize Operations (vROPS)
- 1 years’ experience with VEEAM, Nutanix and thin-client technologies, Terminal Services and VDI
- 1 years’ experience with Azure and/ or AWS administration
- Prior experience working in a fast-paced work environment
- Experience using PowerShell-based scripting preferred
- Prior experience in the financial services or mortgage industry preferred
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Strong analytical skills
- Strong problem-solving skills; ability to develop creative solutions to complex business problems
- Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders at all levels of the organization
- Strong verbal and written communication skills
- Strong project management skills
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to prioritize; effective time management
- Strong interpersonal skill
- Collaborative work style; high team-orientation
- Open to change; agile; high learning agility
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
- Strong skills in MS Word, Excel, and PowerPoint
