Senior HR Specialist

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior HR Specialist to join our team.

Reporting to the Vice President of Benefits, this position supports the design, delivery, and ongoing facilitation of Human Resource (HR) programs, projects, and initiatives on behalf of the HR Team. The role serves as a key touchpoint for employee outreach and inquiries; manages processes and workflows related to the employee life cycle; and provides project/ program support to members of HR Leadership.

Responsibilities include to track, report and distribute key data and metrics; administer assigned HR programs to the organization; and perform audit and/or quality reviews to ensure accuracy of data/ information collected and distributed by the HR Team. Keys to success in this position are the ability to communicate effectively with tact and discretion, exercise effective judgment and decision-making abilities, build strong productive relationships, and effectively prioritize and manage stakeholder requests.

What you will do for Fay:

• Serve as the first point of contact for employee benefit questions and other related HR inquiries.  Respond, refer, and/or escalate items as appropriate
• Audit and process daily and/or monthly health and welfare invoices
• Manage benefit processes and related workflows from onboarding through termination, including benefits administration, wellness, and select rewards programs
• Track, report, and distribute key data and metrics; assist with the design of reporting and facilitation with the collection of data.  Perform analysis and identify trends for review with leadership
• Prepare, administer, and monitor employee surveys; research, identify, and collect information from other data sources for use in benchmarking exercises or qualitative program review
• Perform audit and/or quality reviews of HR transactions, data, and/or information collection for adherence and accuracy as instructed and outlined in department processes.  Document and report on outcomes
• Provide support for HR projects and initiatives including scheduling meetings, data collection, researching information, preparing communications, and developing summaries, presentations, or other resources as required
• Prepare, reconcile,and track expenses; organize related reporting; manage invoices; submit expense reimbursements where appropriate.  Summarize and chart data as requested
• Serve as a liaison with other departments and outside organizations including business leadership, vendors, and/or community organizations
• Appropriately manage confidential and non-routine information; exercise strong judgment to ensure appropriate escalation and/or review; articulate and explain Fay policies and/or protocols as directed
• Develop and document standard processes for routine activities, surface ideas and solutions for process improvement
• Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long term goals
• Maintain broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices
• Role model ethical standards, professionalism, and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Fay:

• Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School diploma/ GED)
• 4 years’ Human Resources experience; experience in employee benefits preferred
• Previous experience working in a matrix environment preferred
• Strong project management skills & experience
• Strong technical skills and demonstrated experience with MS Office to include Outlook, Excel, Word and PowerPoint; experience with UKG HRIS platforms preferred; experience with Canva preferred
• Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong organization and planning skills; ability to effectively multi-task and prioritize activities
• Collaborative work style; demonstrated ability to work effectively with cross-functional teams
• Strong analytical skills; solid problem-solving abilities coupled with sound judgment
• High learning agility; strong research and assessment skills
• Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities
• Effective at working under tight deadlines in a fast-paced, dynamic environment
• Strong attention to detail; strong compliance orientation; high quality of work product
• Self-directed; comfortable working with ambiguity and uncertainty
• High degree of professional maturity, integrity, and ability to maintain confidential data and information
• High degree of business acumen; strong fiscal and technical aptitude

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.