Wholesale Sales Assistant

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Wholesale Sales Assistant to join our team!

Reporting to the VP, Wholesale Sales Manager, this position provides administrative and operational support to the wholesale sales team. This role assists the team with managing loan pipelines, tracking and organizing loan documentation, addressing client inquiries and resolving issues promptly to ensure efficient loan processing and closing.

This role facilitates seamless communication and coordination with brokers, account executives, and internal stakeholders to maintain a streamlined workflow while adhering to company policies and regulatory requirements. This position supports account executives with broker onboarding, scheduling meetings, coordinating promotional events, and other client-related activities.

What you will do for Constructive Loans:

• Assist the wholesale team in managing loan pipelines to ensure timely and accurate loan submission and processing
• Coordinate communication between brokers, underwriters, and internal departments to address inquiries and resolve issues promptly
• Organize and maintain loan documentation to ensure compliance with company policies and regulatory requirements
• Support the onboarding of new broker accounts by verifying documentation and facilitating training on departmental policies and procedures
• Prepare and distribute sales performance reports to track team metrics and help identify improvement opportunities
• Perform administrative tasks including data entry, processing application,s and document retention
• Respond to broker and client inquiries promptly, providing accurate information and efficient resolutions
• Assist with planning and coordinating team meetings, training,g and promotional events
• Participate in team projects and initiatives, including managing the broker portal
• Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
• Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct
• Demonstrate behaviors that align with Fay's Values and Operating Principles
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Loans:

• High school diploma or GED required; Associate or Bachelor’s degree preferred
• 1 years’ experience in sales support preferred
• 1 years’ experience in a customer-facing role in the financial or lending industry preferred
• 1 years’ experience as a Loan Officer Assistant or in a processing role preferred
• Current book of business in DSCR/ fix-and-flip is strongly preferred
• Prior experience with a Loan Originations System (LOS) preferred
• Demonstrated experience working in a fast-paced work environment
• Strong skills in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.