What are the responsibilities and job description for the Customer Experience Specialist position at Faye?
At Faye, we’re redefining travel insurance with a modern, customer-first approach.
Our mission? To help travelers explore with confidence, knowing they have real-time support every step of the way. If you're passionate about customer experience, thrive in a fast-paced environment, and want to be part of a growing team that’s shaking up the industry, this is the role for you!
What You’ll Do:
- Be the go-to problem solver for customers, providing real-time assistance via phone, chat, and email.
- Offer expert guidance on travel-related inquiries and emergency situations while ensuring top-tier support.
- Coordinate with travel and medical providers to assist customers when they need it most.
- Manage multiple customer interactions efficiently, maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to improve processes, policies, and overall customer experience.
What Makes You a Great Fit:
- Fluent in English (spoken & written) – you’re a natural communicator!
- Previous experience in customer service or a call center environment.
- Familiarity with American customer service culture (bonus points if you have experience in travel or medical industries).
- Comfortable working afternoon/evening shifts (5:00 PM - 1:00AM EST).
- Tech-savvy with the ability to learn new tools quickly.
Why Join Faye?
- Exciting, fast-growing company with career growth opportunities.
- A collaborative and fun work environment where your voice is heard.
- Flexible schedule options - better WLB for you
- The opportunity to make a real impact in the travel industry.