What are the responsibilities and job description for the Head of Customer Experience position at Faye?
At Faye, we’re redefining travel insurance and delivering unparalleled customer care. As we continue to grow rapidly, we’re looking for a visionary Head of Customer Experience to scale our global operations and elevate our world-class service to even greater heights.
What You’ll Do:
- Lead with Impact: Build, mentor, and inspire a top-tier CX team across Richmond, VA, and Tel Aviv.
- Shape the Strategy: Design and execute an omni-channel CX strategy, ensuring seamless, delightful interactions across all customer touchpoints.
- Expand Expertise: Enhance team capabilities to provide comprehensive support for our evolving product lines.
- Leverage Innovation: Use data and cutting-edge tech to scale operations, optimize workflows, and set new industry benchmarks.
What We’re Looking For:
- 7 years in CX leadership, managing global teams of 50-100 reps.
- Expertise in scaling omni-channel B2C environments using tech-driven solutions.
- Proven success in crafting and executing long-term CX strategies.
- Startup or relevant industry experience (insurtech, travel, fintech) preferred.
- Native-level English fluency; familiarity with U.S. customer expectations is a plus.
Why Join Faye?
Join a thriving, fast-paced team committed to reshaping travel insurance with cutting-edge solutions and best-in-class customer care. You’ll play a pivotal role in driving growth, innovation, and setting new standards in customer experience.
